Mountain Song Jewelers guarantees the quality of our workmanship. If you encounter a problem related to the quality of craftsmanship we will work with you to rectify the issue.
For damaged, defective, or incorrect goods, we will arrange the goods to be collected, repaired, or exchanged at our expense. MSJ wants every customer to be happy with their experience!
If you change your mind about a purchase, MSJ will offer exchanges or store credit within seven days of the purchaser receiving the item, provided the item is in its same original condition as when shipped.
All custom work is final.
To contact us to initiate a query regarding exchanges, please contact us at:
Phone: (423) 639-4653
or feel free to use our chat feature below