Returns and Exchanges

Mountain Song Jewelers offers exchanges within seven days of the purchaser receiving the item.  MSJ does not offer refunds.  

MSJ guarantees the quality of our workmanship.   If you encounter a problem related to the quality of craftsmanship we will work with you to rectify the issue.  Accepted returns are issued as store credit.

We offer exchanges within 7 days of the items receipt provided the item is in its same original condition as when shipped. 

Damaged, defective, or incorrect goods will arrange the goods to be collected, repaired, or swapped at our expense.  MSJ wants every customer to be happy with their experience!

To contact us to initiate a query regarding exchanges, please contact us at:;
-or call us at 423.639.4653; or
-you are welcome to initiate a conversation with us through our chat feature.